Heidi by Johanna Spyri Grosset & Dunlap

Fast Shipping with Professional Packaging

Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can offer a variety of shipping options. Our warehouse staff are extremely skilled and will package your goods in accordance to our precise and exact specifications. Your products will go through an extensive inspection and will be properly secured before they are delivered. We ship to thousands customers every day from all over the world. This is a testament to our dedication to being the largest online retailer globally. There are distribution centers as well as warehouses located in Europe and the USA.

Orders with more than 1 item are assigned processing periods in accordance with the item.

Before shipping, we will examine the items ordered thoroughly before sending the items. The majority of orders will be delivered within 48 hours. The time to deliver varies from 3-7 days.

Returns

We don't manage the stock at our factory and warehouse. The stock can change at any time. It is possible that the stock may run out after your order has been placed.

Our policy is valid for 30 days. If you don't receive your product within the 30 days period, we're unable to offer a refund or an exchange.

Your item should be in its original packaging and not be used. It must also be in its original packaging.